Location

Remote (Northeast preferred) | Full-Time

Role Overview

Our digital business has entered a new phase of growth, and we're building the team to match. This is a rare opportunity to step into a senior leadership role and build something from the ground up. As Manager of Digital Commerce, you will own the full scope of our e-commerce and digital channel performance: revenue, margin, growth, and customer experience. You'll join ahead of your team, working hands-on across Shopify, Amazon, and our broader digital ecosystem while you hire develop the external internal capability around you.

This role is right for someone who is energized by doing, who can bring experience to the management team, fine tune execution of campaigns and manage Brød and Taylor’s digital business.

What You'll Own

Commercial & Revenue Performance

• Own revenue, conversion, and margin targets across all digital channels
• Drive consistent growth through data-led decision-making and a test-and-learn mindset
• Identify and act on commercial opportunities across the funnel from acquisition through to repeat purchase

Digital Strategy & Roadmap

• Build and prioritize the digital roadmap, balancing quick wins with longer-term capability building
• Stay ahead of trends in e-commerce, agentic AI, and digital marketing to keep the brand competitive

Shopify & Platform Ownership

• Activate the Shopify storefront end-to-end: UX, merchandising, and content
• Support international expansion in partnership with multiple distributors
• Partner with agencies and developers to deliver platform improvements while internal capacity is built

Amazon Channel Management

• Manage the relationship with our Amazon agency, setting direction, holding performance accountable, and ensuring channel strategy is aligned with DTC goals
• Oversee listing quality, advertising strategy, Buy Box performance, and brand presentation on marketplace

SEO, Analytics & Digital Performance

• Own organic search strategy and execution, including emerging agentic/AI search considerations
• Establish the analytics infrastructure and reporting cadence to track performance and inform decisions
• Drive continuous improvement through structured experimentation and performance analysis

Cross-Functional Leadership

• Act as the connective tissue between Sales, Marketing, Product, and Customer Support to ensure digital channels are set up for success
• Represent digital commerce at the leadership level, influencing investment decisions and organizational priorities
• Champion the customer experience across all digital touchpoints

What We're Looking For

You have scaled digital commerce operations in a consumer product environment and you're comfortable being both the strategist and the person doing the work.

Experience

• 5+ years in e-commerce or digital commerce, with at least 1-2 years in a senior or lead role
• Hands-on Shopify experience is essential: you know the platform well and can work in it directly
• Experience managing dedicated Amazon agency
• Track record of driving measurable revenue and conversion growth
• Background in a product-led or DTC consumer brand is required

Skills & Capabilities

• Strong commercial acumen: you think in margin and growth, not just traffic and clicks
• Confident with analytics tools and comfortable making decisions from data
• Solid understanding of SEO, paid digital, CRO, and email/retention channels
• Ability to translate strategy into execution, and execution into learnings
• Strong communicator who can work effectively across functions and influence without authority
• Familiarity with the evolving role of AI and automation in digital commerce is a plus

Who Thrives Here

You don't need to be a technical expert, but you should be the type of person who can independently navigate new software, learn portal systems quickly, and figure out solutions when faced with administrative technology challenges. You're equally comfortable negotiating with contractors about an office renovation, buying an espresso machine or organizing the CEO's international travel itinerary.

Location & Working Style

• Remote position; candidates based in the Northeast US are strongly preferred given company headquarters in western Massachusetts
• Regular travel to HQ and occasional collaboration with the broader team should be expected

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance

Location

Remote & Brød & Taylor office, North Adams, MA. (Hybrid Position)

Position Summary

Full-time
The U.S. Channel Sales Account Manager is responsible for managing and growing relationships with large retail channels, distributors, and other key business partners in the United States. The right person will be managing our current customers like William Sonoma and Sur La Table. Working hand in hand with the CRO to grow the brick-and-mortar channel. This role involves driving revenue growth by getting involved in retailers planning cycles, presenting product roadmaps, designing and executing promotional calendars, managing product life cycles from introduction to EOL. The successful candidate will bring a proactive and long term approach to sales and business development, ensuring that all activities reflect the company's commitment to excellence and customer satisfaction.

Key Responsibilities

Account Management

• Develop and maintain strong relationships with the organized retail channels, distributors, and other assigned accounts.
• Serve as the primary point of contact for accounts, addressing inquiries and resolving issues promptly.
• Plan with retailers yearly marketing plans, sales development and merchandising plans.
• Be the communication link between Brod and Taylor and all assigned accounts.

Sales Growth

• Identify and pursue opportunities to expand revenue within existing accounts and by onboarding new partners.
• Meet or exceed quarterly and annual sales targets.
• Ability to work across the organization to address sales operational issues.

Strategic Planning

• Collaborate with leadership to develop and execute sales strategies that align with business goals.
• Analyze sales data and market trends to identify growth opportunities.

Performance Tracking and Reporting

• Use CRM tools like NetSuite to track communications, manage accounts, and report on sales activities.
• Monitor Brod and Taylor sponsored activities.
• Prepare and present monthly updates on account performance, revenue growth, and market insights.

Market Insights

• Act as the "eyes and ears" in the market, providing feedback on trends, competitive landscape, and customer needs.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 3–5 years of experience in sales, account management, or business development, preferably in consumer goods or retail channels.
• Proven track record of meeting and exceeding sales targets.
• Strong interpersonal and communication skills.
• Familiarity with CRM platforms, preferably NetSuite.
• Analytical mindset with the ability to interpret sales data and market trends.
• Willingness to travel domestically as required.

Preferred Skills

• Experience with kitchenware, bakeware, or small appliances is a plus.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.

Location

Brød & Taylor office, North Adams, MA.

Position Summary

$20 – $25 an hour, Full-time
From bread baking questions to lost packages, Brød & Taylor is serious about providing the best possible experience for our customers. We’re looking for someone who not only enjoys helping people, but who also has hands-on knowledge of bread baking and sourdough starter care. Our customers are passionate home bakers, and we want our support team to speak their language.

Join our growing team with a focus on email and phone support for customers. Brød & Taylor is based in beautiful North Adams, MA.

• This position is in-office with occasional work from home possible
• Approximately 32-40 hours per week
• Afternoons preferred

Responsibilities

• Manage and respond to customer inquiries throughout the workday in a timely and accurate way via phone, website live chat, email, and social media
• Use FAQs, product information, recipes, videos, and past customer cases to answer inquiries about our products
• Follow Brød & Taylor operating procedures and style guidelines
• Provide knowledgeable, confident guidance on bread baking, sourdough starter maintenance, and troubleshooting
• Refer relevant questions to customer service, marketing and other teams as needed
• Use NetSuite web platform to track and resolve customer questions and issues involving:

• Orders and shipping
• Product set-up, use, and troubleshooting
• Warranties, returns, and repairs
• Baking and general recipe help

• Work with Amazon customers through Amazon Seller Central to resolve issues, questions, returns, and refunds
• Create NetSuite monthly reports on customer service and warranty trends

Requirements and Qualifications

• Excellent customer care and focus: ability to assess customers’ needs, find and provide answers or methods for a positive customer experience
• Organized, process-oriented and analytical work skills
• Hands-on experience with bread baking or sourdough starter care is required
• Ability to learn, understand and explain product specifications and uses
• Ability to multitask on multiple issues
• Computer proficiency: ability to learn and use web-platforms including NetSuite, Shopify, and Amazon Seller Central
• Excellent written and verbal communication skills

Highly Desired Qualifications

• Deep enthusiasm for bread baking, sourdough, or fermentation
• Previous experience in a customer support role
• Language skills, written and spoken. Spanish conversational ability is preferred but not required

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance
• The chance to be part of a rapidly growing company with a strong mission and vision