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About Brød & Taylor
At Brød & Taylor, we are reimagining the future of bread baking. We develop and supply innovative appliances and tools that transform complex baking challenges into simple pleasures. Our team is determined, collaborative, and driven to empower everyone from passionate home bakers to professional micro-bakery artisans. We are focused on high-growth and expanding rapidly in scope and scale around the globe. Join us to help take Brød & Taylor to the next level.
Open Positions
Office Manager & Executive Assistant
Location
Brød & Taylor office, North Adams, MA.
Position Summary
Full-time
Brød & Taylor is seeking a highly organized and proactive Office Manager & Executive Assistant to support our CEO and oversee day-to-day office operations. This role balances office management, facilities coordination, systems administration, and operational logistics, with additional responsibilities supporting executive administration and straightforward assistance in financial recordkeeping
Primary Responsibilities
Office Management & Facilities Operations
- Oversee daily office operations to ensure a well-organized, efficient, and functional workplace
- Coordinate office moves, space reorganizations, and restructuring initiatives
- Support office construction, renovation, or improvement projects by coordinating vendors, timelines, access, and logistics
- Manage relationships with landlords, building management, contractors, and service providers
- Oversee office equipment, furniture, supplies, and inventory management
IT & Systems Coordination (Administrative, Non-Technical)
- Serve as the internal administrative liaison with the company’s external IT management and network support providers
- Assist with managing user access, permissions, and portals related to IT services and business systems
- Coordinate onboarding and offboarding logistics related to equipment, system access, and accounts
- Maintain organized records related to systems, vendors, licenses, support agreements, and service providers
Administrative Systems & Digital Organization
- Assist in organizing company Google Workspace tools, including Google Calendar and Google Drive
- Maintain structured digital filing systems and shared drives
- Support shared calendars, scheduling, and internal coordination across teams
- Identify and implement improvements to administrative workflows through effective use of online systems
Financial & Recordkeeping Support
- Assist the finance organization with straightforward administrative and recordkeeping tasks
- Organize invoices, receipts, and supporting records
Executive & Administrative Support
- Provide administrative and logistical support to the CEO as required
- Assist with scheduling, travel coordination, and meeting logistics
- Track operational action items and follow up to ensure completion
- Prepare basic presentations, summaries, reports, or documentation as needed
Required Qualifications
- Professionalism: Able work consistently with high level of integrity and reliability. Demonstrated ability to handle confidential, sensitive, and proprietary information with discretion and sound judgment
- Tech Savvy: Comfortable navigating and administering online systems including Google Workspace (Calendar, Drive, Gmail), vendor portals, and project management tools. Ability to troubleshoot basic technical issues independently
- Self-Directed Problem Solver: Resourceful in figuring out how to accomplish tasks without extensive support
- Strong Organizational Skills: Proven ability to manage multiple priorities, projects, and deadlines simultaneously
- Communication Excellence: Professional written and verbal communication skills for interacting with vendors, contractors, and internal teams
- Detail-Oriented: Meticulous approach to recordkeeping, scheduling, and project tracking
- Proactive Mindset: Anticipates needs and takes initiative without constant direction
Preferred Experience
- 3+ years in office management, executive assistant, or related administrative role
- Experience coordinating facilities projects or office relocations
- Familiarity with vendor management and contractor oversight
- Background in light bookkeeping or financial recordkeeping
- Experience working in a fast-paced, dynamic environment
What We’re Looking For
- You don't need to be a technical expert, but you should be the type of person who can independently navigate new software, learn portal systems quickly, and figure out solutions when faced with administrative technology challenges. You're equally comfortable negotiating with contractors about an office renovation, buying an espresso machine or organizing the CEO's international travel itinerary
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance
Manager of Digital Commerce
Location
Remote (Northeast preferred) | Full-Time
Role Overview
Our digital business has entered a new phase of growth, and we're building the team to match. This is a rare opportunity to step into a senior leadership role and build something from the ground up. As Manager of Digital Commerce, you will own the full scope of our e-commerce and digital channel performance: revenue, margin, growth, and customer experience. You'll join ahead of your team, working hands-on across Shopify, Amazon, and our broader digital ecosystem while you hire develop the external internal capability around you.
This role is right for someone who is energized by doing, who can bring experience to the management team, fine tune execution of campaigns and manage Brød and Taylor’s digital business.
What You'll Own
Commercial & Revenue Performance
- Own revenue, conversion, and margin targets across all digital channels
- Drive consistent growth through data-led decision-making and a test-and-learn mindset
- Identify and act on commercial opportunities across the funnel from acquisition through to repeat purchase
Digital Strategy & Roadmap
- Build and prioritize the digital roadmap, balancing quick wins with longer-term capability building
- Stay ahead of trends in e-commerce, agentic AI, and digital marketing to keep the brand competitive
Shopify & Platform Ownership
- Activate the Shopify storefront end-to-end: UX, merchandising, and content
- Support international expansion in partnership with multiple distributors
- Partner with agencies and developers to deliver platform improvements while internal capacity is built
Amazon Channel Management
- Manage the relationship with our Amazon agency, setting direction, holding performance accountable, and ensuring channel strategy is aligned with DTC goals
- Oversee listing quality, advertising strategy, Buy Box performance, and brand presentation on marketplace
SEO, Analytics & Digital Performance
- Own organic search strategy and execution, including emerging agentic/AI search considerations
- Establish the analytics infrastructure and reporting cadence to track performance and inform decisions
- Drive continuous improvement through structured experimentation and performance analysis
Cross-Functional Leadership
- Act as the connective tissue between Sales, Marketing, Product, and Customer Support to ensure digital channels are set up for success
- Represent digital commerce at the leadership level, influencing investment decisions and organizational priorities
- Champion the customer experience across all digital touchpoints
What We're Looking For
You have scaled digital commerce operations in a consumer product environment and you're comfortable being both the strategist and the person doing the work.
Experience
- 5+ years in e-commerce or digital commerce, with at least 1-2 years in a senior or lead role
- Hands-on Shopify experience is essential: you know the platform well and can work in it directly
- Experience managing dedicated Amazon agency
- Track record of driving measurable revenue and conversion growth
- Background in a product-led or DTC consumer brand is required
Skills & Capabilities
- Strong commercial acumen: you think in margin and growth, not just traffic and clicks
- Confident with analytics tools and comfortable making decisions from data
- Solid understanding of SEO, paid digital, CRO, and email/retention channels
- Ability to translate strategy into execution, and execution into learnings
- Strong communicator who can work effectively across functions and influence without authority
- Familiarity with the evolving role of AI and automation in digital commerce is a plus
Who Thrives Here
You don't need to be a technical expert, but you should be the type of person who can independently navigate new software, learn portal systems quickly, and figure out solutions when faced with administrative technology challenges. You're equally comfortable negotiating with contractors about an office renovation, buying an espresso machine or organizing the CEO's international travel itinerary.
Location & Working Style
- Remote position; candidates based in the Northeast US are strongly preferred given company headquarters in western Massachusetts
- Regular travel to HQ and occasional collaboration with the broader team should be expected
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance
U.S. Channel Sales Account Manager
Location
Remote & Brød & Taylor office, North Adams, MA. (Hybrid Position)
Position Summary
Full-time
The U.S. Channel Sales Account Manager is responsible for managing and growing relationships with large retail channels, distributors, and other key business partners in the United States. The right person will be managing our current customers like William Sonoma and Sur La Table. Working hand in hand with the CRO to grow the brick-and-mortar channel. This role involves driving revenue growth by getting involved in retailers planning cycles, presenting product roadmaps, designing and executing promotional calendars, managing product life cycles from introduction to EOL. The successful candidate will bring a proactive and long term approach to sales and business development, ensuring that all activities reflect the company's commitment to excellence and customer satisfaction.
Key Responsibilities
Account Management
- Develop and maintain strong relationships with the organized retail channels, distributors, and other assigned accounts.
- Serve as the primary point of contact for accounts, addressing inquiries and resolving issues promptly.
- Plan with retailers yearly marketing plans, sales development and merchandising plans.
- Be the communication link between Brod and Taylor and all assigned accounts.
Sales Growth
- Identify and pursue opportunities to expand revenue within existing accounts and by onboarding new partners.
- Meet or exceed quarterly and annual sales targets.
- Ability to work across the organization to address sales operational issues.
Strategic Planning
- Collaborate with leadership to develop and execute sales strategies that align with business goals.
- Analyze sales data and market trends to identify growth opportunities.
Performance Tracking and Reporting
- Use CRM tools like NetSuite to track communications, manage accounts, and report on sales activities.
- Monitor Brod and Taylor sponsored activities.
- Prepare and present monthly updates on account performance, revenue growth, and market insights.
Market Insights
- Act as the "eyes and ears" in the market, providing feedback on trends, competitive landscape, and customer needs.
Requirements
- Bachelor’s degree in Business, Marketing, or related field.
- 3–5 years of experience in sales, account management, or business development, preferably in consumer goods or retail channels.
- Proven track record of meeting and exceeding sales targets.
- Strong interpersonal and communication skills.
- Familiarity with CRM platforms, preferably NetSuite.
- Analytical mindset with the ability to interpret sales data and market trends.
- Willingness to travel domestically as required.
Preferred Skills
- Experience with kitchenware, bakeware, or small appliances is a plus.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.
Customer Service Representative
Location
Brød & Taylor office, North Adams, MA.
Position Summary
$20 – $25 an hour, Full-time
From bread baking questions to lost packages, Brød & Taylor is serious about providing the best possible experience for our customers. We’re looking for someone who not only enjoys helping people, but who also has hands-on knowledge of bread baking and sourdough starter care. Our customers are passionate home bakers, and we want our support team to speak their language.
Join our growing team with a focus on email and phone support for customers. Brød & Taylor is based in beautiful North Adams, MA.
- This position is in-office with occasional work from home possible
- Approximately 32-40 hours per week
- Afternoons preferred
Responsibilities
- Manage and respond to customer inquiries throughout the workday in a timely and accurate way via phone, website live chat, email, and social media
- Use FAQs, product information, recipes, videos, and past customer cases to answer inquiries about our products
- Follow Brød & Taylor operating procedures and style guidelines
- Provide knowledgeable, confident guidance on bread baking, sourdough starter maintenance, and troubleshooting
- Refer relevant questions to customer service, marketing and other teams as needed
- Use NetSuite web platform to track and resolve customer questions and issues involving:
- Orders and shipping
- Product set-up, use, and troubleshooting
- Warranties, returns, and repairs
- Baking and general recipe help
- Work with Amazon customers through Amazon Seller Central to resolve issues, questions, returns, and refunds
- Create NetSuite monthly reports on customer service and warranty trends
Requirements and Qualifications
- Excellent customer care and focus: ability to assess customers’ needs, find and provide answers or methods for a positive customer experience
- Organized, process-oriented and analytical work skills
- Hands-on experience with bread baking or sourdough starter care is required
- Ability to learn, understand and explain product specifications and uses
- Ability to multitask on multiple issues
- Computer proficiency: ability to learn and use web-platforms including NetSuite, Shopify, and Amazon Seller Central
- Excellent written and verbal communication skills
Highly Desired Qualifications
- Deep enthusiasm for bread baking, sourdough, or fermentation
- Previous experience in a customer support role
- Language skills, written and spoken. Spanish conversational ability is preferred but not required
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance
- The chance to be part of a rapidly growing company with a strong mission and vision
Apply Now
Email careers@brodandtaylor.com with your contact information, resume, portfolio, and anything else to help us get to know you!