I have no problems with the results of the grinds this grinder does, as I wrote you some time ago, my dislike of the product has to do with only running it for 15 seconds at a time and then letting it cool off for awhile...awhile being unspecified.! Why on earth would you make a grinder that would not run as long as needed at any given instance.? My Krupp grinder can run for minutes without having to stop and wait for it to cool off, and then still, after cleaning grind something else with no waiting periods at all?? I spoke with someone who said he would tell you of this problem, but have not heard back anything at all.! I also told him that if you addressed this issue and made changes to the grinder that would allow it to run as long as needed, a new upgraded version, to please let me be a tester for its performance as I am a retired mechanical engineer and QC expert in what was my own field's. At this point I can only surmise that you have an underpowered motor that gets hot to quick that is causing this to happen, or that along with no means of cooling the motor off with A tiny fan being needed to do so.! In any case for my needs, it has to run as easily and as long as my Krupp grinder before I could ever give it active start rating... Sorry, that won't happen.! I have your knife sharpener and it is flawless in its operation and use.! I hope that you can now make this grinder just as perfect.! If not, then I will seldom use it...sorry.!