The folding proofer is designed to keep its contents at the set temperature – not the air itself. To test the temperature of the proofer, fill a small metal cup (1 cup is best) half full with room temperature water and place on the wire rack in the center of the proofer. Turn on the proofer & set to 85F. Wait 45 minutes then measure the temperature of the water. The water temperature should be within 1-2 degrees of the set point value. Materials such as wet dough will respond in a similar manner to the cup of water.

Check that the power plug is pushed securely into the socket on the side of the proofer, then press the ON button firmly. You may want to verify that the wall socket is functioning correctly with another appliance. If your proofer still will not power on and is under warranty, call our customer service center at (800) 768-7064 for detailed instructions.

You may e-mail service@brodandtaylor.com with a description of the problem (e-mails are normally answered within 4 hours, 7 days a week) or call (800) 768-7064  (8 AM – 8 PM EST Mon-Fri). We will give you advice on how to identify a possible problem with your product.

If your proofer is under the warranty period (normally 1 year from the date of purchase), please call (800) 768-7064 for return or repair information. See our warranty policy for further details.

We accept returns of product within 30 days of purchase subject to our return policy. Please call customer service at (800) 768-7064 to obtain instructions concerning returns.

If you have questions about the shipping and tracking of your order, email us at orders@brodandtaylor.com for more information.