Check that the power plug is pushed securely into the socket on the side of the proofer, then press the ON button firmly. You may want to verify that the wall socket is functioning correctly with another appliance. If your proofer still will not power on and is under warranty, call our customer service center at (800) 768-7064 for detailed instructions.

You may e-mail service@brodandtaylor.com with a description of the problem (e-mails are normally answered within 4 hours, 7 days a week) or call (800) 768-7064  (8 AM – 8 PM EST Mon-Fri). We will give you advice on how to identify a possible problem with your product.

If your proofer is under the warranty period (normally 1 year from the date of purchase), please call (800) 768-7064 for return or repair information. See our warranty policy for further details.

We accept returns of product within 30 days of purchase subject to our return policy. Please call customer service at (800) 768-7064 to obtain instructions concerning returns.

If you have questions about the shipping and tracking of your order, email us at orders@brodandtaylor.com for more information.